Warranty Policy

Warranty Policy

At Chiccure, we’re committed to creating products that combine thoughtful design, lasting comfort, and dependable quality. Every item we sell is made to meet high standards of craftsmanship and durability.

Our Maternity Side Sleeping Support Pillow is covered under the guarantees provided by the Canadian Consumer Law (ACL), ensuring that all products are:

  • Of acceptable quality
  • Fit for purpose
  • Accurately described and match their listing information

If your product arrives faulty, damaged, or not as described, please contact our support team within 30 days of receiving your order. We’ll arrange a replacement or refund at no cost to you once the issue is verified.

If your product arrives faulty, damaged, or not as described, please contact our support team within 30 days of receiving your order. We’ll arrange a replacement or refund at no cost to you once the issue is verified.

To start a warranty claim, simply email support@chiccure.com
 with:

Your order number
A brief description of the issue
Photos or videos showing the fault (if applicable)

Our team will guide you through the simple steps to resolve your claim quickly.

What the Warranty Covers

This warranty covers manufacturing defects and issues with materials under normal household use.

What the Warranty Does Not Cover

  • Normal wear and tear from regular use
  • Damage caused by misuse, neglect, or improper care
  • Changes in firmness or comfort over time due to natural material compression
    Products altered or repaired by an unauthorised party

Duration of Warranty

This product is covered by a 30-day limited warranty period beginning on the delivery date. This period operates alongside your rights under Canadian Consumer Law, which apply regardless of any express warranty.

How to Get Help

If you experience any issue or have questions about your pillow, please reach out to us: support@chiccure.com (we respond within 24 hours, Mon–Fri)

Our team will assist you with troubleshooting, replacement requests, or return arrangements depending on the situation.

Our Promise

We believe comfort should last. Every Chiccure product is made to bring genuine ease and support to your everyday life — and we’ll always stand behind that promise.